Return & Cancellations

7-Day No-Questions-Asked Return Policy

We offer a 100% Money-Back Guarantee within 7 days of delivery for eligible orders. This policy reflects our commitment to customer satisfaction.

Terms & Conditions:

  1. Returns must be initiated within 7 days of delivery by contacting our customer care team.
  2. Return shipping is free within India. We will arrange for a return courier and provide tamper-proof packaging.
  3. Products must be returned in their original packaging along with relevant certificates and invoices.
  4. The return value is limited to:
    • ₹50,000 for diamond jewellery.
    • ₹1,00,000 for solitaires or solitaire jewellery.
  5. Customized, personalized, or engraved jewellery (including items created using the ‘Design Your Jewellery’ feature) is not eligible for returns.
  6. Items showing signs of wear, alteration, resizing (other than by Chetan Diamonds), or damage cannot be accepted.
  7. In case the original certificate is unavailable, re-certification costs will be borne by the customer.
  8. Refunds will be processed via bank transfer within 10 business days of product receipt and verification.
  9. Discounts, coupon codes, or promo codes used during the original purchase will be deducted from the refund value.

Note: This policy is not applicable for international orders or items that do not meet our quality standards.

 

Lifetime Exchange Policy

You can exchange your jewellery at any time after purchase to buy a new product of your choice.

Terms & Conditions:

  1. Solitaire Diamonds: Exchange value at 85% of prevailing market value, subject to a ₹5,00,000 limit.
  2. Diamond Jewellery: Exchange value at 90% of prevailing market value (excluding making charges and taxes) up to ₹10,00,000.
  3. Solitaire Mounts:
    • Plain mounts: Value based on prevailing gold market rates (minus making charges).
    • Studded mounts: 80% of the side diamond’s value plus prevailing gold value (minus making charges).
  4. Customized jewellery, engraved products, or items without the original certificate are not eligible for exchange.
  5. GST (currently 3%) and shipping charges are deducted from the exchange value.
  6. If the exchange value exceeds the new product’s value, no refund will be provided.

Note: This policy is not applicable for international orders, gemstone jewellery, or specific solitaires (as per clarity, color, and cut details provided at purchase).

Lifetime Buy-Back Policy

We provide a lifetime buy-back option for your jewellery, subject to the following conditions:

  1. Solitaire Diamonds:
    • Buy-back at 70% of prevailing market value, up to ₹5,00,000.
    • For solitaires exceeding ₹5,00,000, we can assist you in reselling through our platform for a nominal 5% fee.
  2. Solitaire Mounts:
    • Plain mounts: Buy-back at prevailing gold rates (minus making charges).
    • Studded mounts: Buy-back at 70% of prevailing value (minus making charges and taxes).
  3. Items must include the original certificate. Re-certification costs will apply if the certificate is unavailable.
  4. GST (currently 3%) is deducted from the buy-back value.

Note: The buy-back policy is not valid for customized jewellery, gemstone jewellery, or certain solitaires based on specific clarity, color, or cut details.

Repairs and Resizing Policy

We offer repair and resizing services to ensure your jewellery fits perfectly and looks flawless.

  1. Resizing:
    • Free resizing for eligible products unless resizing is technically unfeasible.
    • Additional charges apply if resizing increases the material cost.
  2. Repairs:
    • Repairs are handled on a case-by-case basis. Charges will vary based on the work required.
  3. Shipping charges for repairs or resizing are borne by the customer.

Note: This policy is not applicable for international orders.

Important Notes

  • All policies are subject to change without prior notice.
  • Return, exchange, or buy-back decisions are subject to quality inspection by Chetan Diamonds.
  • Special sale offers or festival discounts are not eligible for the 7-day return policy.

For further assistance, contact us at support@chetandiamonds.com