CHETAN DIAMONDS
FAQ

If you have other burning questions we weren’t able to address here, feel free to email.

Products

Are the pieces real?

100%! All our pieces are made of 14-karat gold and never plated. For our flagship collection we use gray diamonds, black diamonds, and opals. If you care for them as we recommend, you will enjoy them forever.

Where and how are they made?

All of our pieces are handmade by artisan goldsmiths in the Philippines. Coming very soon, we will take you into our studios so you can take a peek at the painstaking process involved in making LIMNIA pieces.

Where are the matereals from?

We purchase our gold from the Philippines, and, our stones and diamonds from Bangkok and India. While we can certify that our stones are conflict-free and ethically sourced, we are currently tracking the source of our gold.

How is bijoux different?

Our collection of modular fine jewelry essentials are designed to be creatively customized to keep up with your bold, dynamic life. Our pieces are made of high quality gold and stones, so you can wear them now while you build a jewelry wardrobe you will love forever.

Is there a way I can touch the products?

Can I bring my old jewelry pieces to you for re-design?

We love collaborating on new designs especially when it involves a piece you love so much. Due to the size of our operation, we are unable to do any custom work right now. But if it means so much to you, shoot us an email at team@limnia.com and we will see what we can do.

General Questions

What is Chetan Diamonds known for?

Chetan Diamonds is known for providing high-quality diamonds and exquisite designer jewelry at competitive prices. We offer over 40% savings compared to retail stores by sourcing diamonds directly from manufacturers.

Do you have a physical store?

No, we are an online store, which helps us save on overhead costs and offer you the best prices. However, we ensure a seamless and safe online shopping experience.

Are your diamonds certified?

Yes, all our diamonds are certified by renowned international labs such as GIA, IGI, and HRD.

Orders and Payments

How do I place an order?

You can place an order by selecting your desired product, adding it to your cart, and completing the checkout process. For assistance, feel free to contact our customer care team.

What payment methods do you accept?

We accept multiple payment options, including credit cards, debit cards, net banking, UPI, and cash on delivery (COD) for eligible orders.

Can I modify or cancel my order?

Orders can be modified or canceled before they are shipped. Please contact our customer care team immediately if you wish to make changes.

Shipping and Delivery

How long does delivery take?

Delivery timelines vary depending on your location. Estimated delivery times are provided at checkout. For standard orders within India, delivery typically takes 7-10 business days.

Do you offer free shipping?

Yes, we offer free insured shipping on all orders within India. International orders may incur additional shipping charges.

How do I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your shipment on our courier partner’s website.