Terms and Conditions
General Terms
The terms “we,” “us,” and “our” refer to Chetan Diamonds.
By using our website, you confirm that you are at least 18 years of age or accessing the website under the supervision of a parent or legal guardian.
We reserve the right to update or modify these terms at any time without prior notice. Continued use of the website constitutes your agreement to the updated terms.
Products and Pricing
All products listed on our website are subject to availability.
We strive to ensure accurate pricing and product information, but errors may occur. In the event of an incorrect price or product description, we reserve the right to cancel the order or contact you for further instructions.
Prices are subject to change without notice.
Taxes and additional fees (e.g., shipping charges) will be calculated at checkout.
Order Placement and Acceptance
Once you place an order, you will receive an email confirming the details of your purchase. This does not signify acceptance of your order.
We reserve the right to accept, reject, or cancel any order for any reason, including but not limited to payment issues, product unavailability, or violation of these terms.
Ownership of the product will be transferred to you upon full payment and successful delivery.
Payment Methods
We accept multiple payment options, including credit cards, debit cards, net banking, UPI, and cash on delivery (COD) for eligible orders.
Payment must be made in full at the time of purchase, except for COD orders.
For any payment discrepancies, please contact our customer service team immediately.
Shipping and Delivery
We aim to process and dispatch orders as quickly as possible. Estimated delivery timelines are provided at checkout but may vary due to unforeseen circumstances.
Free insured shipping is available for all orders within India.
International orders may incur additional shipping charges and are subject to customs clearance and duties as per the destination country.
We are not responsible for delays caused by shipping carriers or customs procedures.
Returns, Exchange, and Buy-Back Policy
We offer a 7-day no-questions-asked return policy, subject to terms outlined in our Return and Exchange Policy.
Lifetime exchange and buy-back policies are available for eligible products. Specific terms and conditions apply.
Customized, engraved, or special orders are not eligible for returns or buy-back.
Refunds for eligible returns will be processed within 10 business days of product receipt and verification.
Warranty and Repairs
- We provide free resizing and repair services for eligible products, except in cases where resizing is not possible.
- Charges may apply for extensive repairs or modifications. Shipping charges for repairs and resizing will be borne by the customer.
- For further details, refer to our Repairs and Resizing Policy.
Intellectual Property
All content on this website, including text, images, designs, logos, and product descriptions, is the intellectual property of Chetan Diamonds and is protected by copyright laws.
You may not copy, distribute, or use any content from this website without prior written permission from us.
Limitation of Liability
- Chetan Diamonds shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
- We are not responsible for any losses resulting from unauthorized access to your account or personal information.
Privacy Policy
Your privacy is important to us. By using our website, you agree to our Privacy Policy, which outlines how we collect, use, and protect your information.
Governing Law and Jurisdiction
These terms and conditions are governed by the laws of India.
Any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts in India.
Contact Information
For questions or concerns regarding these terms, please contact us:
Email: support@chetandiamonds.com
